These worksheets give you a clear and documented way to handle a problem with a team member through a first, second and final conversation. You can download all three for free, and we do not ask for a signup.
A proactive conversation is what we call a write up, and we call it proactive because you step in before the problem grows.
We only use one when a challenge has become a problem. Challenges are internal and somewhat invisible, whereas a problem has fully shown up and is affecting your money or your reputation.
Until a challenge reaches that point, it belongs in a You & Me. Once it does, we document it.
Start with what the employee does well, then describe the current issue and agree on a proactive solution. Bring the employee's You & Me forms with you.
We follow the same structure, with the first conversation form in front of you. Review what changed, what did not and what the next step should be.
This conversation ends in termination. Bring the first and second conversation forms, state the reason for the termination and record the employee's feedback.
Nearly every salon owner we work with is comfortable with the first conversation, and most get through the second. When the third arrives, many say they do not want to fire the individual.
Though these conversations seem simple on paper, we know they are difficult to navigate in person. If we do not follow through on the third, however, the first two conversations accomplish nothing, because the documentation exists to show that you gave the employee every opportunity to change.
When someone is unable to change, you have to believe them, and you judge that by their actions and not by their words.
Begin with what the employee does well, so that the conversation stays honest and fair.
Describe the specific problem plainly, including how it affects your money or your reputation.
Decide what will change, who will make the change and how you will both know that it worked.
Set a real date so that the conversation does not drift. On the final page this becomes the termination date.
On the final page, record the reason for termination along with the employee's feedback in their own words.
The employee and leadership both sign and date every page, so that everyone has the same record.
Though these conversations seem simple on paper, we know they are difficult to navigate in person. A Destroy the Hairdresser coach can help you decide whether you are truly at a first conversation, plan what you will say and work through the final conversation with confidence.
The worksheets are the tool, but knowing when to use them and what to say takes practice. Inside the Hairdresser Business Club you can join our classes live or watch the recordings, including the lesson on restructuring the write up.
Membership is $99 a month and includes new classes along with the full library of recorded ones.
This one PDF contains the First, Second and Final conversation worksheets, and we do not require an email.
Download the PDFPrint them or fill them in on screen.
