A Lesson From Uber: No Tips
Before everyone loses their minds over the title of my post let's just take a deep breath. I wanted to write about a subject that challenges the everyday hairdresser experience - tipping. This is probably one of the most uncomfortable moments between a hairdresser and a client. Putting a front desk person in between the two is always helpful but tipping is never an easy thing to ask for or, on the clients end, give.
Uber is a genius company that, quite frankly, I could not live without! When its too hot - I take Uber. When its too cold - I take Uber, so basically I am always using this service. Why do I continue to hire private cars? Uber has made my user experience so simple that how could I not? I never once have to get my card out to pay and I don't have to sit there and calculate a tip for the drive based on my experience. I simply get in and get out and for someone on the go like myself, this is priceless.
I am posing the following question to all of you hairdressers out there:.
What would it look and feel like to get rid of the idea of tipping in your business?
Ok! Ok! hear me out! I have some ideas. In my humble opinion I would feel relieved and I know my clients would too! No one wants to tip and most everyone would rather pay a higher price than deal with tipping on the end. I have come up with some solutions to implement such an idea.
- Add 20% to all of your service prices in order to avoid a tipping hassle at the end.
- If you have a commissioned based salon you could set up to automatically calculated a 20% tip at check out so that it doesn't get split on pay day.
- Arrange different set tip amounts for different level stylists.
These are just some ideas on how to implement a No Tipping environment. What do you all think? You ready to take a crazy step and do business differently?
Have something to day or more ideas? Great! Share them with all of us in the comment section below.