"Sell Some Damn Product"
Salon ownership is rough.
Without generalizing, here's the breakdown of the breakdowns for this minority group. They are ultimately responsible for maintaining the facilities, purchasing supplies, paying utilities, and paying their stylists. Add in marketing and support staff and education, all of which is paid for by the $$ stylists bring in performing services. It is a delicate mathematical formula; if the cost of running the business is not met with the money collected from clients for services rendered, eventually the salon closes.
With all the delicacies surrounding financing, salon owners also have to contend with the perception that their staff thinks they spend their free time like this:
Michael Levine of Michael Levine Hair wrote a powerful article. 'Dear Hairstylists, We Are Not Taking Half Your Money.' Having managed a salon, I can attest that it is accurate. It is refreshing to see a salon owner be transparent. Technically a better title would be 'Dear Hairstylists, We Are Not Keeping Half Your Money.' Between commission percentages, product charges, and taxes, half a stylist's money does go bye-bye from what they bring in and that is where a lot of the disparity and frustration comes in.
I go along the journey with him all the way up until the last three paragraphs.
And then go out there and give a styling lesson and sell some damn product?!?!
This is a great example of how one tiny piece of communication can alienate someone. Paragraph 1 = salon owners really need retail sales to keep the business going. Paragraph II = great example of why we should be recommending product to every guest. Because we are the experts. Paragraph III = are you telling me to STFU and go sell product?????
We don't sell anything. We tell a guest what we recommend. The Elitest of the elite educate stylists not to spend their clients' money for them with regards to not assuming whether a guest can afford this service or that product. Can't have it both ways; stylists give expert advice and it is ultimately up to the guest.
The authenticity of the entire article, which up until That. Last. Sentence. is concrete...but with those sixteen words, it now sounds like we as non-salon owners are being berated for not selling enough product. To add in the 'damn' is even worse: it sounds like No Fucks Are Given about what product is sold, whether it is right or wrong for the client but hey go sell some damn product.
Am I the only one that feels this way? I wish that last sentence could be edited out of the article because it is, until that point, a compelling and essential piece of information delivery. And then I went from being informed to being cussed at. How would you feel, Destroyers, if your manager or salon owner sat down with you, took the time to run your numbers so you knew exactly where your money went, and wore their heart on their sleeve and then cussed at you? Tell us in the comments below.